Privacy Policy

1. Identity of the Data Controller

The data controller responsible for personal data collected through this portal is Nixveldo, operated from Portugal 412, Santiago, Chile. You may contact us regarding data protection matters at info@nixveldo.com or by telephone at +56 9 4086 2279.

2. Legal Framework

This Privacy Policy is governed by Law No. 19.628 on the Protection of Private Life (Ley sobre Protección de la Vida Privada) of Chile, and any applicable amendments or supplementary regulations. We are committed to handling personal data in accordance with the principles of lawfulness, purpose limitation, data minimization, accuracy, and security established under Chilean data protection law.

3. What Personal Data We Collect

We collect only the personal data that you voluntarily provide to us, specifically through our contact form. This may include:

• Full name
• Email address
• Telephone number (optional)
• The content of your message or inquiry

We do not collect sensitive personal data as defined under Chilean law (such as health information, political opinions, religious beliefs, or financial data) through this portal.

We may also collect non-personal technical data automatically through cookies and similar technologies, as described in our Cookie Policy.

4. Purposes of Data Processing

We process personal data submitted through the contact form for the following purposes:

• To respond to your inquiry, question, or feedback
• To review and consider document suggestions you submit
• To maintain a record of communications for administrative purposes

We do not use your personal data for marketing, profiling, or any purpose other than those stated above. We do not sell, rent, or share your personal data with third parties for commercial purposes.

5. Legal Basis for Processing

The legal basis for processing personal data submitted through our contact form is your explicit consent, which you provide by checking the consent checkbox before submitting the form. You may withdraw this consent at any time by contacting us at info@nixveldo.com.

6. Data Retention

We retain personal data submitted through the contact form for as long as is reasonably necessary to respond to your inquiry and for a reasonable period thereafter for administrative record-keeping purposes. We do not retain personal data longer than necessary for the purposes for which it was collected.

7. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, or destruction. These measures are reviewed periodically and updated as necessary. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Sharing of Personal Data

We do not share personal data with third parties except in the following limited circumstances:

• Where required by applicable Chilean law or a competent judicial or administrative authority
• With service providers who assist us in operating this portal (such as hosting providers), subject to appropriate data processing agreements

We do not transfer personal data to countries outside Chile unless adequate data protection safeguards are in place.

9. Your Rights

Under Chilean Law No. 19.628, you have the right to:

• Access the personal data we hold about you
• Rectify inaccurate or incomplete personal data
• Request the deletion of your personal data, subject to any legal retention obligations
• Withdraw your consent to processing at any time
• Object to the processing of your personal data in certain circumstances

To exercise any of these rights, please contact us at info@nixveldo.com. We will respond to your request within a reasonable timeframe in accordance with applicable law.

10. Cookies

This portal uses cookies and similar technologies. For detailed information about the cookies we use and how to manage your preferences, please see our Cookie Policy.

11. Links to External Sites

This portal contains links to official regulatory documents and external websites. We are not responsible for the privacy practices of those external sites. We encourage you to review the privacy policies of any external sites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

13. Contact

If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us at:

• Email: info@nixveldo.com
• Address: Portugal 412, Santiago, Chile
• Phone: +56 9 4086 2279